Writing - Letter-Writing - Complaints

Language Function: Making Formal Complaints

I am writing to complain about a stereo that I bought from your shop last week and also about the treatment I received from one of the staff there.
I am writing to you about an unfortunate incident that took place on Monday, Dec. 12.
I have been waiting a month for a replacement.
To make matters worse, we were told that there was no record of our reservation.
I would be grateful if you could refund the cost of the holiday as soon as possible.
When I (past simple) ... I found ...
I was shocked at the difference between the rooms in the hotel compared to how they were described in the brochure.
At the time, the shop assistant assured me ...
I have never been spoken to so rudely.
I had been promised a view of the sea, ...
We were extremely disappointed
I hope you will offer me a complete refund or exchange the original stereo for one which is actually in a decent condition.

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